FAQ

How can I contact you?

You can contact us here. 

💳What payment methods are available?

We accept payments via Paypal.

📋Will I be charged for duties & taxes?

Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country.

Legally these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.

Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average it is between 3% and 9%. We have no control over the charges which is why we cannot include them in the cost of the item, or within the postage costs. We generally try to reduce the declared value of the package to reduce taxes and fees, but you may still need to pay a small amount of customs fees.

💴How long does it take for a refund to show in my account?

Refunds are normally received within 3 business days.

🚢When will I receive my order?

7-10 office days (The logistics time varies from country to country)

😥What if I never received my order?

Please contact us via this link, so that we can see and respond as soon as possible.

🛒How do I cancel my order?

Orders can be cancelled before they are shipped by contacting our customer service. Orders cannot be cancelled after they have left Hong Kong.

🏡Can I make a change to my billing or shipping address before my package ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

🚢Where do you ship?

In Hong Kong.

💰What are your shipping costs?

This is usually determined by the region and country of the consignee

🌍Do you ship internationally?

Yes! We ship almost everywhere in the world. To find out if we ship to your country, click here.

If your country is not included, then unfortunately, we don’t ship to you.

📆What are the shipping timeframes?

Before the shipping, please allow us 1-2 business days for processing your order, timing depends on the actual situation(Public Holidays/Weekends excluded). Processing time could be delayed if your shipping address is questionable or your order is flagged as a risk (we use this additional time to help ensure the security of your credit information).

We may require proof of identification for the billing information received.